Last updated: 1 September 2026

Privacy Policy

This Privacy Policy applies to the collection, use and disclosure of personal data by Shawn Kuah through shawnkuah.com and in connection with property-related enquiries and services. In this Policy, “Shawn Kuah”, “we”, “us” and “our” refer to Shawn Kuah and persons acting on his behalf, and “Personal Data” has the meaning given to it under Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. General

1.1 We use reasonable efforts to respect the confidentiality of Personal Data and to collect, use, disclose, store and protect it appropriately and in accordance with the PDPA.

1.2 By interacting with us, submitting information through this Website, contacting us, attending an event, or engaging us in relation to property services, you consent to the collection, use and disclosure of your Personal Data as described in this Policy.

1.3 This Policy supplements, and does not replace, other consents you may have provided. It also does not limit any right we may have under applicable law to collect, use or disclose Personal Data without consent.

1.4 If you provide Personal Data relating to another person, you represent that you have obtained that person’s consent to provide it to us for the relevant purposes.

2. Contact and Data Protection Requests

2.1 You may contact us to ask about this Policy, make a privacy complaint, withdraw consent, or request access to or correction of Personal Data in our possession or control.

2.2 Please send privacy and data-protection enquiries to hello@shawnkuah.com. We will respond within a reasonable time and in accordance with applicable law.

2.3 If your Personal Data was provided by a third party, we may ask you to make the request through that person or to provide information sufficient to verify your identity and authority.

2.4 You may withdraw consent for a stated purpose or opt out of promotional communications by emailing us clearly. Withdrawal will not affect uses or disclosures already made with consent or otherwise permitted by law. Depending on the scope of withdrawal, we may be unable to continue providing some services or administering an existing relationship.

3. Personal Data We May Collect

3.1 We may collect Personal Data when you use the Website; submit a contact, registration or enquiry form; subscribe to updates; attend a seminar, roadshow, viewing, showflat or open house; communicate with us by telephone, messaging service, email, letter or in person; respond to marketing material; request property information; seek assistance with a purchase, sale or lease; submit documents; participate in a survey, promotion or event; apply for a role; or are referred by a business partner or other person.

3.2 Depending on the purpose, Personal Data may include your name, contact details, address, identification or travel-document details, nationality, date of birth, occupation, household information, financial information, income, tax or CPF information, bank or mortgage documents, photographs, employment or immigration documents, relationship documents, property preferences, transaction details, correspondence, device information, IP address and Website usage information.

3.3 Please provide only information reasonably required for the relevant purpose. Certain information may be required by developers, financial institutions, HDB, CEA or other public agencies to assess eligibility, carry out due diligence, comply with law or facilitate a transaction.

4. Purposes of Collection, Use and Disclosure

4.1 We may collect, use and disclose Personal Data to:

  • respond to enquiries and provide requested assistance;
  • provide or facilitate property-related services, including the purchase, sale, lease, marketing, viewing, booking or valuation of property;
  • identify properties, projects, launches, events or services that may be relevant to you and follow up on your interest;
  • verify identity, eligibility, affordability or transaction information with relevant organisations;
  • process registrations, applications, bookings, forms, payments, invoices and supporting documents;
  • administer the Website, online tools, mailing lists, events, surveys, promotions and service relationships;
  • conduct analytics, market research, service improvement, quality assurance, training, accounting, audit, risk management and business continuity activities;
  • maintain records and comply with legal, regulatory, professional and contractual obligations, including requirements relating to estate agency work, anti-money-laundering checks and transaction records;
  • investigate or respond to feedback, disputes, claims, complaints, suspected fraud, security incidents or unlawful activity;
  • send information and marketing communications where you have consented or where otherwise permitted by law; and
  • carry out another purpose notified to you at the time of collection or otherwise permitted by law.

4.2 Telephone or online calls may be recorded for service, quality, training, security and record-keeping purposes where permitted by law and with any required notice or consent.

5. Disclosure of Personal Data

5.1 Where reasonably necessary for the purposes above, we may disclose Personal Data to property owners, buyers, sellers, landlords, tenants, developers, co-brokers, estate agencies, conveyancing lawyers, valuers, banks, financial advisers, insurers, auditors, consultants, technology and hosting providers, marketing and communications providers, event partners, professional advisers, CEA, HDB, CPF Board, law-enforcement bodies, courts, regulators and other government agencies.

5.2 We may also disclose Personal Data where required by law; in connection with actual or anticipated legal proceedings; to establish, exercise or defend legal rights; to prevent harm or fraud; to service providers acting for us; with your consent; or for business continuity and disaster recovery.

5.3 We do not sell Personal Data to third parties without permission.

6. Overseas Transfers

6.1 Personal Data may be processed outside Singapore by service providers or other recipients. Where the PDPA applies to such a transfer, we will take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that under the PDPA.

7. Accuracy

7.1 We may verify Personal Data against documents, information already held, publicly available sources or information from authorised organisations. You should provide accurate and complete information and promptly notify us of changes by emailing hello@shawnkuah.com.

7.2 We are not responsible for loss arising from inaccurate or outdated information where you have not informed us of a change. Correspondence sent to the latest address or contact details provided by you may be treated as properly sent.

8. Protection

8.1 We use reasonable administrative, physical and technical safeguards to protect Personal Data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

8.2 No Internet transmission or storage system is completely secure. To the extent permitted by law, we cannot guarantee absolute security, and you transmit information to us at your own risk.

9. Access and Correction

9.1 Subject to the PDPA, you may request access to Personal Data about you in our possession or control and information about how it has been used or disclosed, or ask us to correct inaccurate or incomplete Personal Data.

9.2 We may require proof of identity, clarification of the request and, where permitted, payment of a reasonable administrative fee. We will respond within the period required by law or notify you if more time is needed.

10. Storage and Retention

10.1 We retain Personal Data only for as long as it is reasonably needed for business or legal purposes. When retention is no longer necessary, we will cease retention by securely deleting, disposing of or anonymising the data where reasonably practicable, subject to legal, regulatory and contractual requirements.

11. Marketing, Cookies and Website Data

11.1 Where permitted by law or with your consent, we may contact you through telephone calls, SMS, WhatsApp, email or similar channels for the purposes stated in this Policy, including property updates and marketing. You may opt out using the instructions in a message or by emailing us.

11.2 The Website may use cookies, pixels, analytics tools and server logs to remember preferences, operate and secure the Website, understand traffic and improve services. These technologies may collect device, browser, IP address, referral and usage information. You may adjust browser settings to reject cookies, although parts of the Website may not function as intended.

11.3 Third-party content and linked websites are governed by their own privacy policies. We do not control and are not responsible for their privacy or security practices.

12. Changes and Governing Law

12.1 We may update this Policy to reflect changes in law, technology or our practices. The updated version takes effect when posted on this page. You should review this page periodically.

12.2 This Policy is governed by the laws of Singapore, and you submit to the non-exclusive jurisdiction of the Singapore courts.

Website Terms and Conditions

1. Acceptance of Terms

1.1 These Website Terms and Conditions, together with the Privacy Policy above, govern your access to and use of shawnkuah.com, its subdomains and associated online services, forms and tools (collectively, the “Website”).

1.2 By accessing or using the Website, you agree to these Terms and consent to the handling of Personal Data as described in the Privacy Policy. If you do not agree, discontinue use immediately.

1.3 We may update these Terms or Website policies at any time. Changes take effect when posted. Your continued use after posting constitutes acceptance of the updated Terms.

1.4 Events, campaigns, competitions, promotions, surveys or similar activities may have additional rules, terms or privacy notices. By participating, you agree to those additional terms.

2. Third-Party Products, Services and Links

2.1 The Website may feature or link to products, services, content or websites provided by third parties. Unless expressly stated, we do not represent, warrant or endorse them and are not a party to contracts you enter into with third parties.

2.2 Third-party terms and privacy policies govern your dealings with them. Links and embedded content are provided on an “as is” basis and are used at your own risk. You are responsible for assessing their accuracy, quality, legality, suitability and security.

2.3 To the fullest extent permitted by law, we are not liable for loss or damage arising from third-party products, services, content, transactions or websites, including loss of profit, data or other economic or incidental loss.

2.4 The Website may introduce or connect you with developers, estate agencies, salespersons, co-brokers, financial institutions, lawyers or other independent third parties. You are responsible for deciding whether to engage them and for obtaining independent advice. We are not responsible for their acts or omissions except to the extent liability cannot lawfully be excluded.

3. Website Content

3.1 We do not represent that Website content is accurate, complete, reliable, current or suitable for a particular purpose. Content may change without notice and is used at your sole risk.

3.2 Website content is general in nature and does not take into account your objectives, financial circumstances or needs. It does not constitute financial, investment, tax, legal, valuation or other professional advice, nor an offer capable of acceptance.

3.3 Before making a property decision, conduct your own research and obtain advice from appropriate professionals such as valuers, financial advisers, bankers and lawyers. Your decisions about buying, selling, leasing, renting, financing or otherwise dealing with property are your responsibility.

3.4 The Website may display content supplied by third parties or users. Opinions belong to their authors and do not necessarily reflect our views. We do not undertake to review all such content and disclaim liability for it to the fullest extent permitted by law.

3.5 You may encounter content you consider objectionable. We may remove content at our discretion but do not guarantee that all objectionable content will be removed.

4. User Conduct

4.1 You must use the Website respectfully and lawfully. You must not post, upload, transmit or distribute material that is illegal, fraudulent, defamatory, abusive, threatening, hateful, obscene, misleading, invasive of privacy, infringing, harmful or otherwise objectionable.

4.2 You must not impersonate another person; misrepresent an affiliation; harass or threaten others; disclose another person’s Personal Data without authority; send spam or unauthorised advertising; promote illegal activity; or damage the reputation or rights of us or any third party.

4.3 We may remove content or restrict access where we reasonably consider it unlawful, harmful, inappropriate or in breach of these Terms.

5. Technical Restrictions

5.1 Except with our prior written consent or where applicable law expressly permits, you must not:

  • reverse engineer, decompile, disassemble or seek to discover source code or underlying algorithms of the Website;
  • use bots, spiders, scrapers, offline readers or other automated systems to access or extract Website content;
  • interfere with or compromise the Website, its servers, security or connected networks;
  • impose an unreasonable load, conduct a denial-of-service attack, spam or use other disruptive techniques;
  • gain or attempt unauthorised access to accounts, systems, data or networks;
  • transmit viruses, malware or harmful code;
  • modify, adapt, translate, mirror, frame or create derivative works from the Website; or
  • collect or gather data from the Website by automated or manual means for an unauthorised purpose.

6. Intellectual Property

6.1 Unless expressly stated otherwise, copyright and other intellectual property rights in Website content, including designs, text, recordings, images, graphics, databases and links, belong to Shawn Kuah or the relevant licensors and service providers.

6.2 You may not reproduce, publish, broadcast, store, adapt, distribute, display, license, alter, mirror, frame or otherwise use that content in whole or part without prior written consent, except as permitted by law.

6.3 Trademarks and logos belong to their respective owners. Access to the Website does not grant a licence or right to use them.

7. No Warranty or Guarantee

7.1 The Website and its content are provided “as is”, “with all faults” and “as available”. To the maximum extent permitted by law, all express and implied representations, warranties and conditions are excluded.

7.2 We do not guarantee that the Website will meet your requirements; be uninterrupted, error-free, accurate, secure or free from viruses or malware; be compatible with all devices or software; or be fit for a particular purpose. You are responsible for protecting your hardware, software, accounts and data.

8. Limitation of Liability

8.1 To the fullest extent permitted by Singapore law, we are not liable in contract, tort (including negligence) or otherwise for loss or damage arising from reliance on Website content or from use of, inability to use, interruption of or unauthorised access to the Website.

8.2 This exclusion includes loss of profit, revenue, sales, opportunity, goodwill, reputation, anticipated savings, use or data; business interruption; the cost of substitute goods or services; and indirect, incidental, special or consequential loss, even if the possibility was advised.

8.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence where applicable.

8.4 Any claim by either party arising from these Terms or use of the Website must be commenced within two years after the cause of action arises, to the extent permitted by law.

9. Personal Data

9.1 Personal Data is collected, used, processed and disclosed in accordance with the Privacy Policy above, which forms an integral part of these Terms.

10. Force Majeure

10.1 We are not in breach of these Terms and are not liable for failure or delay caused by events beyond reasonable control, including natural disasters, fire, flood, war, terrorism, civil disturbance, epidemic or pandemic, utility or communications failure, equipment failure, industrial action, government action, sanctions, embargoes or interruption of the Website or third-party services.

11. Indemnity

11.1 To the fullest extent permitted by law, you agree to indemnify and hold harmless Shawn Kuah and persons acting on his behalf from claims, liabilities, losses, damage and reasonable legal costs arising from your misuse of the Website, breach of these Terms, infringement of intellectual property rights or related third-party claims.

12. Suspension and Termination

12.1 We may suspend, restrict or terminate your access to the Website or an account, with or without notice, where reasonably necessary for security, maintenance, legal compliance, discontinuation of a service or breach of these Terms.

12.2 We are not liable for a lawful suspension or termination. Suspension or termination does not prejudice rights, remedies or obligations accrued beforehand.

13. Governing Law and Disputes

13.1 These Terms are governed by Singapore law, without regard to conflict-of-law rules. You submit to the exclusive jurisdiction of the Singapore courts for disputes arising from the Website or these Terms.

14. General

14.1 We may assign our rights and obligations under these Terms. You may not assign, transfer or sublicense your rights or obligations without prior written consent.

14.2 These Terms do not confer rights on a third party under the Contracts (Rights of Third Parties) Act 2001.

14.3 Headings are for convenience only and do not affect interpretation.

14.4 If a provision is invalid, illegal or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in force.

14.5 Failure to enforce a right is not a waiver. A waiver is effective only if in writing.

14.6 Provisions which by their nature continue after termination—including intellectual property, disclaimers, limitations of liability, indemnity and dispute provisions—survive termination.

14.7 We are not bound by representations or warranties made by advertisers, merchants, developers, agents or other third parties concerning goods or services advertised on, linked from or purchased through the Website.

15. Contact

Questions about these Terms or the Privacy Policy may be sent to hello@shawnkuah.com.

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